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Product

Q: Do you sell frame without prescription lenses? 

A: Yes, we do ! In fact, glasses with non-prescription clear lens are very popular for cosmetic and UV protection purpose. Simply choose "Clear Lens" option when you placing an order.

 

 

Health Fund Rebate

Q: Can I claim prescription glasses purchased at ZILOE through my health fund?

A: Yes absolutely! We will send you an itemised receipt with your order, you can use it to claim through your health fund.

 

Q: Which health fund can I claim with?

A: Majority of registered health funds in Australia: 

AHM, BUPA, Defence Health, HBF, HCF, Medibank, NIB plus many more. 

 

Q: How much can I claim back?

Please check with your health fund and also to find out exactly how much they will pay for your purchase. Some even claimed up to 100%*.

 

Q: What types of payment methods do you accept? 

A: We accept VISA, MasterCard, American Express and PayPal. 


Q: Why I can't purchase multi-focal or bifocal lenses online? 

A: Unfortunately multifocal and bifocal lenses require precise measurement and in person examination by  a professional eyecare specialist to ensure the correct fitting. 

 

Warranty

Q: How long is the warranty?

Q: What if the glasses is not what I've ordered?

Q: After placing the order, when would you send it?

A: Non-prescription item in stock such as accessories, clear lens glasses, sunglasses etc. are usually sent within 1 business day. 

Prescription item are usually sent within 10 business days. Often sooner.

Q: Where are you located?

A: We are located in Melbourne Australia, currently only operating online only but our physical store is opening soon in Melbourne. All orders including prescription lenses are processed in our laboratory locally. 

 

Shipping

Q: How long would it take to receive my order?

A: Non-prescription item are usually shipped next business day.

Prescription glasses require lens cutting will take a little longer, process will start next business day in Melbourne and usually ready to be shipped within a week.

Delivery are through Australia post. Deliveries to capital city metropolitan area will usually take around 2-5 business day. 

 

Returns

Q: Can I return any products if I change my mind or they don't fit well?

A: We can offer store credit if you decided to return non-prescription item in brand new unused condition within 14 days. Please send it back to us with registered post for tracking purpose.

Prescription glasses are made to order, and usually can not be refunded if you've entered the wrong details.

Any problem with your glasses, please contact us. 

 

 

 

*Subject to your policy's terms & conditions.